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    Refund policy

    Refunds & Returns Policy

    At Probiotic.ie, Ireland’s trusted store for gut health supplements, your satisfaction is our priority. We proudly supply cold-chain probiotics like CDS22-formula, and we stand behind the quality of every delivery. If something’s not right, we’ll make it right.

    ✅ Returns Eligibility – Buy with Confidence

    We accept returns within 30 days of delivery on most unopened products purchased through our website

    To qualify:

    • Items must be unopened, sealed, and in resalable condition

    • Product must be returned in the original packaging

    • You must include a valid proof of purchase (e.g. your Probiotic.ie order number)

     

    ⚠️ Please note:

    Due to health and safety regulations, we cannot accept returns of:

    • Opened or partially used supplement packs

    • Any probiotic sachets not shipped with cold-chain protection

    • Temperature-sensitive products like CDS22-formula once opened

    • Items marked as final sale, promotional giveaways, or gift cards

    🔁 Exchanges – For Damaged or Incorrect Items

    We only replace items if they are damaged, defective, or incorrectly shipped.

    Please contact us at sales@probiotic.ie within 7 days of delivery. We’ll arrange a replacement via our DPD next-day delivery service.

     

    💸 Refunds – Fast & Fair

    Once your return arrives and passes inspection, your refund will be issued to the original payment method within 5–10 business days.

    You’ll receive an email confirmation once processed.

    ⚠️ If your order qualified for free shipping, we reserve the right to deduct the original shipping cost (€6.95) from your refund, unless the return is due to our error.

     

    ⏳ Late or Missing Refunds

    Still waiting?

    1. Check your bank or credit card statement

    2. Contact your payment provider – refunds may take time to post

    3. Still nothing? Reach out to us at sales@probiotic.ie

    We’re happy to help.

    🎁 Gift Orders

    If your probiotic order was marked as a gift, we’ll issue store credit for eligible returned items.

    If the gift was purchased and received by someone else first, the refund will go back to the original buyer.

    📦 How to Return Your Item

    Before sending anything back, please email us first at sales@probiotic.ie to confirm your return eligibility.

    Returns address:

    Probiotic.ie (c/o 2Flow)

    Unit C1, North City Business Park

    North Road, Dublin D11 RW30

    Ireland

    +353 1 864 3280

    • Customers are responsible for return shipping unless the product is faulty

    • We recommend using a tracked service if your item is over €50

    • Please do not send items directly to the manufacturer

     

    💚 Why Irish Customers Trust Us


    Whether you’re buying probiotics online in Ireland, trying a CDS22-formula subscription, or returning a gut health supplement that wasn’t right for you, we aim to make every experience smooth, fair, and respectful.

    Have questions? Contact us anytime at sales@probiotic.ie — we’re real people who care about your gut health journey.